Terms of Use

1. Acceptance of Terms

These Terms of Use (“Terms”) govern your access to and use of astoriacharm.com and any related services, including our text messaging (SMS) program described in Section 5 (together, the “Services”), provided by Astoria Charm Property Management (“Astoria Charm,” “we,” “us,” or “our”). By using our Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

2. Description of Services

Astoria Charm provides residential and commercial property management services in the Baltimore, Maryland area, including tenant placement, rent collection, maintenance coordination, resident communication, accounting and reporting, and related services (“Property Management Services”). Our website provides information about these services and allows prospective owners and tenants to contact us, request a rent analysis, and view available rentals.

3. Eligibility and Your Responsibilities

By using our Services, you represent that you are at least 18 years old and that any information you provide to us (including in a rental application or contact form) is accurate and complete. You agree not to:

  • Provide false or misleading information in any application or communication
  • Use our Services for any unlawful purpose or in violation of any applicable law
  • Interfere with or disrupt the operation of our website or messaging systems
  • Send us unsolicited advertising, spam, or attempt to harvest information about other users

4. Property Management Agreements

Nothing on this website constitutes an offer to manage a specific property or an agreement to lease a specific unit. Any property management arrangement between you and Astoria Charm is governed by a separate, signed property management agreement, and any lease is governed by a separate, signed lease agreement. Advertised terms, pricing, and availability on this website are subject to change without notice.

5. SMS / Text Messaging Terms

If you provide your mobile phone number to Astoria Charm through our website, a rental application, or in person, you agree to the following terms governing our text messaging program:

  • Program description: We may send transactional and customer service text messages related to inquiries, leasing, rent payments, maintenance requests, and owner account updates, as described in our Privacy Policy.
  • Consent: You consent to receive these messages by providing your mobile number to us. Consent is not required to purchase or receive any service.
  • Frequency: Message frequency varies based on your interactions with us.
  • Cost: Message and data rates may apply.
  • Opt-out: Reply STOP at any time to stop receiving messages. Reply HELP for assistance, or contact us at office@astoriacharm.com or 410-401-9903.
  • Carrier liability: Carriers are not liable for delayed or undelivered messages.
  • No third-party marketing use: We do not share your mobile number or opt-in consent with third parties for their own marketing purposes.

These SMS Terms are incorporated into, and form part of, these Terms of Use.

6. Intellectual Property

All content on this website — including text, graphics, logos, and images — is owned by or licensed to Astoria Charm and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.

7. Third-Party Links and Services

Our website may link to third-party websites or services (for example, an owner or tenant portal, or online listing sites) that we do not control. We are not responsible for the content, privacy practices, or terms of those third-party sites.

8. Disclaimer of Warranties

OUR WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR WEBSITE OR MESSAGING SYSTEMS WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ASTORIA CHARM WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR WEBSITE OR SERVICES, INCLUDING OUR TEXT MESSAGING PROGRAM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Indemnification

You agree to indemnify and hold harmless Astoria Charm, its owners, employees, and agents from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or misuse of our Services.

11. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-laws principles. Any dispute arising under these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in Maryland.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of our website or Services after changes take effect constitutes acceptance of the revised Terms.

13. Contact Us

Astoria Charm Property Management
1714 Saint Paul St, STE 3C, Baltimore, MD 21202
Phone: 410-401-9903
Email: office@astoriacharm.com