1. Introduction
Astoria Charm Property Management (“Astoria Charm,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through astoriacharm.com and our property management services, how we use and share it, and the choices you have — including regarding text messages (SMS) and calls.
By using our website, submitting a form, calling our office, or providing your phone number or email address to us, you agree to the practices described in this policy.
2. Information We Collect
We collect information you provide directly to us, such as when you request a free rental analysis, contact us, apply as a tenant, or sign up as a property owner. This may include:
- Name, mailing address, email address, and phone number
- Property address and details about the property you own or wish to rent
- Financial and payment information needed to collect rent or pay owner disbursements
- Tenant application information (e.g., employment, rental history, screening results)
- Messages you send us through our website, email, text message, or phone
We also automatically collect limited technical information (such as IP address, browser type, and pages visited) through cookies and similar technologies when you use our website. See Section 6 (Cookies).
3. How We Use Your Information
We use the information we collect to:
- Provide, manage, and improve our property management services
- Screen and communicate with prospective and current tenants
- Collect rent, process payments, and send owner statements and reports
- Coordinate maintenance requests and respond to inquiries
- Send you requested information, appointment reminders, and account or service updates
- Comply with landlord-tenant law, licensing requirements, and other legal obligations
- With your consent, send you marketing communications about our services (you can opt out at any time)
4. Text Messaging (SMS) Program
If you provide your mobile phone number to Astoria Charm — for example, through our website contact form, a rental application, or verbally to our staff — you may receive text messages from us related to:
- Responses to inquiries you submit (e.g., the “Free Rent Analysis” or “Contact Us” forms)
- Leasing and tenant application updates
- Rent payment reminders and confirmations
- Maintenance request updates and scheduling
- Owner account and property management updates
- General customer service communications
Consent. By providing your mobile number to us, you consent to receive the text messages described above from Astoria Charm Property Management. Consent to receive text messages is not a condition of purchasing or receiving any property management service.
Message frequency varies depending on your interactions with us (for example, an active maintenance request will generate more messages than a one-time inquiry).
Message and data rates may apply. Charges from your wireless carrier may apply to messages we send and that you send to us.
Opt out at any time by replying STOP to any text message from us. After you reply STOP, we will send one final message confirming your opt-out, and you will receive no further text messages from us unless you opt back in.
Get help by replying HELP to any text message, or by contacting us at office@astoriacharm.com or 410-401-9903.
Carriers are not liable for delayed or undelivered messages. We use a third-party SMS platform to send and receive text messages, and that provider processes your phone number and message content solely to deliver our messaging program on our behalf.
No sharing of mobile opt-in data for marketing. We do not share, sell, or rent your mobile phone number or SMS opt-in status with any third party or affiliate for their own marketing or promotional purposes. Your mobile information is used solely to provide the text messaging services described in this section.
This SMS program applies to major U.S. wireless carriers. Supported carriers are not liable for delayed or undelivered messages.
5. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business (e.g., our property management software, payment processors, and SMS/email platforms), under obligations to protect your information
- Vendors and contractors as needed to complete maintenance or leasing services you or a property owner have requested
- Government agencies, courts, or other parties when required by law, subpoena, or legal process
- A successor entity in the event of a merger, acquisition, or sale of business assets
We will not share your mobile phone number or text message opt-in consent with third parties for their own marketing purposes, as described in Section 4.
6. Cookies and Website Technology
Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can control cookies through your browser settings. Third-party advertising or analytics providers we use may also place cookies, subject to their own privacy policies.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. Sensitive information submitted through our website is encrypted in transit. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
You may, at any time, contact us to:
- Ask what personal information we hold about you
- Correct inaccurate information
- Request deletion of your information, subject to legal or contractual recordkeeping requirements
- Opt out of marketing emails (via the unsubscribe link) or text messages (by replying STOP)
Depending on your state of residence, you may have additional privacy rights under applicable law. Contact us using the information in Section 11 to make a request.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Your continued use of our website or services after changes take effect constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Astoria Charm Property Management
1714 Saint Paul St, STE 3C, Baltimore, MD 21202
Phone: 410-401-9903
Email: office@astoriacharm.com